FAQ
How long does it take for my order to be delivered?
When you first place your order we get what's called an authorization from your credit card to make sure your account has sufficient funds. The card is not actually charged. We then capture the funds (charge) your card to see if the funds are available. If the card charges without any issues, we will send the order out within 1-4 business days. This does not include the shipping time.
If the card does not charge and we are not able to capture the funds, we will then send you an email alerting you of the issue we are currently having. It is then up to you to find out why your credit card company is not allowing us to capture the funds.
Orders placed after 9am Tuesday-Friday PST will usually be sent out within the following 3 business days. Because we are not in the office Saturday/Sunday, orders placed after 9am Friday PST will be sent out on the following Tuesday.
How long does it take for me to receive my order once it has been shipped out in the United States?
Once your order has been shipped out within the United States, you should receive your order in 2-7 business days through the United States Postal Service. Your location within the United States will determine how long it will take you to receive your product. We are located in Central Indiana
Please NOTE: The shipping estimate given at checkout does not include the entire delivery time. That only entails the time it will take for shipping. The entire process of capturing the payment, processing the order, and fulfilling adds an additional 1-5 business days.
For free shipping this is sent parcel post and can take between 7-12 business days.
How long does it take for me to receive my order once it has been shipped out internationally?
Once your order has been shipped outside the United States, it can take anywhere from 10-30 days to receive. Depending on where you are located geographically will determine how long it will take for you to receive your product. Please make sure to fill out all information correctly when submitting your order. Also, please be sure to include a phone number.
Any order that comes back to us internationally will be subject to paying for shipping a second time. If you do not wish to pay for shipping a second time and instead would like a refund at this point, we will refund your order minus the shipping charge that we had incurred.
Please NOTE: International orders are subject to extra taxes and fees in which our company cannot control. The shipping fee does not include those extra fees.
What shipping service do you use?
We use the United States Postal Service for all of our orders.
Domestic orders are shipped out First Class (3-7 business days) or Priority (1-3 business days). The shipping does not include the days it takes to process the orders.
International orders are shipped out First Class International (2-4 weeks) or Priority International (7-14 business days).
All orders come with a tracking number that is sent out via e-mail once the order is processed. If you do not receive this e-mail within 1-2 business days, please contact inthegymhoops@gmail.com.
My package was sent back to Inthegymhoops, what do I do?
If your package was sent back to us due to your error in address, you will have to pay for shipping for the second shipment back to you. If we made a mistake, we will gladly re-ship the item.
My item came damaged, what do I do?
We will gladly replace any items that come to you damaged, if it is within 5 business days upon delivery. All we need you to do is to contact us via the contact us page and explain to us what the issue is, include your order number and the contact email you used when you placed the order.
My item is too big, or too small, how can I get it replaced?
If your item is too big or small for you, we can replace it. Please notify us at inthegymhoops@gmail.com that you would like to get a replacement, so we can check to make sure we still have that particular item in stock. Then, we will instruct you to send the item back unworn and in new condition. You will have to incur the shipping charge back to us, but we will pay for shipping back to you. Once we receive the item, we will send you the correct size. If we no longer have the item in stock, we will issue store credit back onto the account used for the original purchase for the amount of the item. If you have any questions, we can answer them at inthegymhoops.com.
I was sent the wrong item; how can I go about getting the correct item?
Just simply contact us via the contact us page and we will do our best to resolve the issue.
When does free shipping apply?
For free shipping your subtotal amount must be $100 or more (not including any non-free shipping items such as basketballs) and your order ships FREE. Free shipping orders can take up to 7-12 business days.
All international orders incur shipping costs.
How many days until I can no longer return an item?
10 business days upon delivery.
Must contact us within 3 business days of delivery. Please contact us at inthegymhoops@gmail.com
What if I want to do an exchange?
You can exchange for different sizes but not different items. You must contact us within 10 business days upon delivery. Email us at inthegymhoops@gmail.com before returning the item.